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How We Handle Your Information

We collect and use your account details, payment records and session data to operate your Kesino account securely. This policy explains what we gather, why we need it, and how you can request changes or deletion at any time.

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Kesino How We Handle Your Information

Privacy Questions and Data Requests

Reach our team to ask about data handling, submit an access request, or update your account details. We respond to privacy queries through live chat during support hours and email within one business day. If you want to correct information or delete your account, start the conversation and we will guide you through the process.

Live Chat Open the chat widget in the account panel and select privacy as your topic. Our team will confirm your identity and process data requests or answer questions about what we store and how we use it.
Email Support Send your privacy question or data request to the support address listed in the contact page footer. Include your registered name and account identifier so we can locate your records and respond securely.
Account Settings Visit the privacy section under account settings to review consent preferences, manage cookie choices, download a copy of your data, or initiate an account closure and deletion request from the self-service panel.

Data Security and Control

We secure your Kesino account with encryption, multi-layer verification and regular audit of access logs. Every deposit through bKash, Nagad or Rocket travels over encrypted channels, and your password is hashed before storage. You control your cookie settings and can export or delete your data at any time through the account panel.

Encrypted Transactions

Payment data sent from your bKash, Nagad or Rocket app to Kesino travels over SSL-encrypted connections. We do not store full payment credentials on our servers; transaction records link only to anonymised payment references.

Session Logs

We record login times, device type, IP address and game activity to detect suspicious behaviour and prevent unauthorised access. Session logs are retained for security review and then deleted according to our data retention schedule.

Cookie Management

Kesino uses cookies to keep you logged in, remember language preferences and analyse traffic patterns. You can disable optional cookies from the account settings panel; essential cookies remain active to ensure the platform functions correctly.

Data Export and Deletion

Request a copy of your personal data from the account panel and receive a download link within 48 hours. If you want to close your account and erase records, submit a deletion request; we will process it after completing mandatory…

Privacy Policy Questions

We collect your name, contact details, payment method, transaction history with bKash, Nagad and Rocket, device type, IP address and game activity to verify your identity, process payments and operate your account securely.

Open the privacy section under account settings and select the data export option. We will prepare a file containing your account information and send a secure download link within 48 hours.

Yes. Submit a deletion request from the account settings panel or contact support. We will close your account and erase records after completing mandatory retention periods required by financial and security regulations.

We share information only with payment processors, game providers and service partners essential to platform operation. We do not sell your data to marketing companies or unrelated third parties at any time.

Active account data is kept for the duration of your membership. After account closure, we retain transaction and identity records for the period required by regulatory obligations, then delete or anonymise them.

Cookies are small files stored in your browser to keep you logged in, remember preferences and measure site traffic. You can disable optional cookies from account settings; essential cookies remain active for the platform to work.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.