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Terms Conditions — How Your Kesino Account Works

We wrote these terms to explain what you agree to when you open a Kesino account, how deposits and withdrawals move through bKash, Nagad and Rocket, and what happens if something goes wrong. Read them once so you know where you stand.

Account eligibilityDeposit & withdrawal rulesDispute resolutionResponsible playBangladesh availability

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HOW WE OPERATE

Account Security and Fair-Play Standards

We built Kesino around clear rules so you know exactly how deposits, withdrawals, verification and dispute resolution work. Every account action is logged, every withdrawal checked against your deposit history, and every dispute reviewed by a real person on our Bangladesh team.

Identity checks We verify your ID, address and payment method before your first withdrawal to prevent fraud and meet regulatory standards. Upload a clear national ID scan, a selfie holding that ID, and a bKash or Nagad screenshot showing your deposit.

Withdrawal review Every withdrawal request is checked against your deposit source and account activity. If everything matches, funds usually leave our system within a few hours; if we spot something unusual, we will email you and ask for clarification before releasing payment.

Dispute path If you disagree with a bet settlement, a voided withdrawal, or an account restriction, contact our support team with your account username and a description of what happened. We review the logs, explain our decision, and escalate to our compliance team if needed.

Account limits You can set your own Deposit references, session reminders and Account closure periods in account settings. Once applied, limits take effect immediately and cannot be increased for 24 hours, giving you a cooling-off window if you change your mind.

What You Agree To When You Open an Account

Kesino Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By registering with Kesino, you confirm that you meet the legal age and residency requirements for online gaming in your jurisdiction, and that using our platform is permitted under local law in Bangladesh and other eligible regions. These terms form a binding contract between you and

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Kesino from the moment you complete registration. We reserve the right to ask for proof of identity, age, address and payment-method ownership before processing any withdrawal — usually a national ID scan, a selfie holding that ID, and a screenshot of your bKash, Nagad or Rocket
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transaction history showing the deposit you made. If you cannot provide these documents within seven days of our request, we may suspend your account and hold funds until verification is complete. You are responsible for keeping your login credentials secure; any activity under your account is
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treated as your own, whether or not you personally authorised it. We prohibit duplicate accounts, bonus abuse, collusion, use of automated betting software, and any attempt to exploit technical errors in odds or game outcomes. If we detect prohibited conduct, we will close the account, void
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related bets, and forfeit any balance. Disputes are handled through our Bangladesh support team first; if that does not resolve the matter, you agree to binding arbitration under the laws of the jurisdiction in which Kesino is registered, with arbitration conducted in English. By continuing to
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use the platform, you accept any updates we make to these terms — we will notify you of material changes by email or account message, and your continued use constitutes acceptance.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR TEAM

How to Contact Us About These Terms

If you have a question about eligibility, a withdrawal hold, or anything else in these terms, our Bangladesh support team will walk you through it. We handle most queries the same day, and disputes usually get a first response within 24 hours.

Live chat Open the chat bubble in your account lobby and tell us what you need — ID verification, a withdrawal query, or a terms question. Most chats are answered in under ten minutes during peak hours.

Email support Send your question to our support email with your account username and a description of the issue. We aim to reply within 12 hours, and we will keep the thread going until your question is fully answered.

Help centre Browse our account FAQ for quick answers on Deposit references, verification documents, withdrawal timing and bonus terms. Each article includes screenshots of the actual account flow so you know what to expect.

Terms & Conditions FAQ

You need to be of legal age in your jurisdiction, have a valid national ID, and access to bKash, Nagad, Rocket or a Bangladesh bank account. Registration takes about two minutes, and we will ask for ID documents before your first withdrawal.

We verify your identity, age and payment source to prevent fraud, meet regulatory standards, and ensure withdrawals go to the same person who made the deposits. Upload a national ID scan, a selfie holding that ID, and a payment screenshot.

No. We allow one account per person, per household, per payment method. If we detect duplicate accounts, we will close all but the first one, void any winnings from the duplicates, and forfeit those balances under our terms.

Depending on the violation, we may issue a warning, suspend your account temporarily, close it permanently, or void bets and forfeit your balance. Serious breaches such as fraud, collusion or bonus abuse result in immediate closure and balance forfeiture.

Contact our support team via live chat or email with your username and a description of the issue. We review the logs and respond within 24 hours. If you are not satisfied, we escalate to our compliance team for a final decision.

These terms apply to all Kesino account holders, but availability depends on your local law and eligible regions. If online gaming becomes restricted in your area, we will notify you and help you withdraw any remaining balance before suspending access.

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